Inbound (2-Way) Messages

Drive 1-to-1 or multiparty conversations between your team and clients.

Inbound messages main image


Create a 2-way communication channel your business and customers using Falu's inbound messaging feature. Use standard-rated or toll-free short codes to send and receive SMSs.

  • Scalability

    It is much quicker to send messages via a short code - especially if you are sending several SMS simultaneously. Reach your target audience faster than via the stand standard 10+ digit number.

  • Highly Effective

    Messages from short numbers are instantly recognizable as being from a business, and con be incorporated into your brand identity. Short codes are also more memorable than conventional mobile numbers.

Use Cases

Share and receive information seamlessly!

  • Customer Care

    Receive inbound requests, answer questions, and alert customers regarding service availability.

  • Relationship Management

    Provide an easy way for your customers to reach you and, in doing so, build and maintain lasting relationships.

  • Public Safety

    Streamline the lines of communication between public services and people, who can also send notifications on evolving situations.

  • Marketing

    Conduct customer surveys and send and receive feedback on promotional events, questionnaires, coupons, and contests.


Send and receive 2-Way messages using Falu Messaging from KES 0.5 per SMS.

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