Inbound (2-Way) Messages

Drive 1-to-1 or multiparty conversations between your team and clients.

Inbound messages main image

Send and receive messages

Create a 2-way communication channel with your customers using Falu's inbound messaging feature.

  • Communicate Faster

    Reach your target audience faster via a short code than the stand standard 10+ digit number.

  • Elevate Your Brand

    Messages from short numbers are instantly recognizable as being from a business, and can be incorporated into your brand identity.

Use Cases

Seamlessly share and receive information

  • Customer Care

    Receive inbound requests, answer questions, and alert customers regarding service availability.

  • Relationship Management

    Provide an easy way for your customers to reach you and, in doing so, build and maintain lasting relationships.

  • Public Safety

    Streamline the lines of communication between public services and people, who can also send notifications on evolving situations.

  • Marketing

    Conduct customer surveys and send and receive feedback on promotional events, questionnaires, coupons, and contests.


Send and receive 2-Way messages using Falu Messaging from KES 0.5 per SMS.

Boost your productivity.
Start using Falu today.

Create a free account in minutes and start interacting with your customers instantly.