Transactional Messages

Send unique one-way messages to your customers using Falu's Transactional Messaging Stream.

Transactional messages main image


With our Transactional Message Stream, you can send one-to-one messages to a specific customer due to an action they took that triggers the message.
Transactional Messages convey personalized details of a transaction between your business and the customer.

  • Optimal Deliverability

    Message streams allow us to classify and separate messages, which we the channel to the right sending infrastructure for optimal deliverability and time to inbox. Therefore, your high-priority messages reach your customers as soon as they are sent.

  • Highly Effective

    SMS is the most effective approach to send transactional texts and has far higher open rates than email. And the fact that SMSs sent through Falu almost always reach the intended audience, we provide the best message per shilling spend to your organization.

Use Cases

Reach your customers with specializes messages!

  • Welcome Messages

    Send your new customers a welcome message by text to make a great first impression.

  • Renewal Notifications

    Send monthly or annual subscription notification via transactional SMSs to reach your customer promptly

  • Support Ticket Confirmation

    Give your customers the confidence that their query is being handled promptly and efficiently by sending them a support ticket via text.

  • Delivery Notifications

    Free your customer support team from delivery inquiries by sending notifications to your customers regarding their delivery statuses.


Send transactional text messages using Falu messaging from KES 0.5 per SMS.

Boost your productivity.
Start using Falu today.

Create a free account in minutes and start interacting with your customers instantly.